Error 2318 ::The remote server returned an error: (404) Not Found. Navy Job Norcross Georgia | Senior Voice Infrastructure Analyst/Engineer Navy Federal Credit Union

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Navy Job in Norcross, Georgia : GA

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Senior Voice Infrastructure Analyst/Engineer

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Navy Federal Credit Union
Information Technology, Telecommunications
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Senior Voice Infrastructure Analyst/Engineer Job Description

Navy Federal Credit Union is seeking a Senior Voice Infrastructure Analyst/Engineer to join our IT team. This is a great career opportunity with an established, reputable company! Recognized by Fortune as one of the 100 Best Companies to Work For.  Our employees enjoy competitive compensation, advancement opportunities, and a dynamic work environment. Plus, we’ve never had a layoff in the history of our organization; that’s job stability that you won’t find anywhere else! If you’re ready to take your IT career to the next level, it’s time to join our team.

This position is located in Pensacola, FL.

A robust relocation package is available for qualified candidates.


The Analyst is a problem solver in their area and is focused on assessing a problem or business need and executing a means to fix it, improve it or manage it. Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting the findings. 


  • Define the core work definitions/operating model, demonstrating the step-by-step life cycle of the process and document the execution process flows
  • Ensure compliance with Navy Federal Credit Union ISD standards and best practices
  • Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
  • Present complete and organized documentation of processes, systems, and data
  • Develop, recommend and document adjustments to workflow to streamline processes
  • Discover issues and determine scope, scale and impact
  • Efforts to build the short and long-term infrastructure of the respective business domain knowledge
  • Ensure clear, concise and effective communication of material
  • Evaluating and recommending changes to standard Navy Federal templates and methodologies
  • Provide input into best practices for the respective business area
  • Separates and combines tasks into efficient workflow to improve operations and overall performance of supported processes
  • Serve as subject matter expert regarding business functions, systems, policies and/or procedures

Norcross Navy Job

Senior Voice Infrastructure Analyst/Engineer Job Requirements


  • Bachelor’s Degree in a related field, or the equivalent combination of education, training and experience
  • Experience with Cisco Voice and Unified Communications architecture and enterprise redundancy of 5+ years
  • Hands-on experience with Oracle SBC and carrier SIP Trunking
  • Experience and knowledge of VDN/Vector/Skill and Number manipulation
  • Experience that demonstrates knowledge and understanding of Voice and Data communication concepts, installation and maintenance
  • Knowledge of CTI, LAN/WAN communications, switches and routers
  • Ability to work and collaborate with all levels of management, staff and vendors
  • Ability to present findings and conclusions clearly and concisely
  • Ability to exercise initiative, produce desired results and achieve objectives
  • Experience that demonstrates knowledge and skill in domain area (Voice Infrastructure)
  • Effective attention to detail
  • Effective planning and organizational skills
  • Effective research, analytical, and problem solving skills
  • Effective verbal, written and interpersonal communication skills, including skill in in negotiating and persuading others


  • Knowledge of NFCU operations, processes and procedures
  • Certification in appropriate analyst discipline
  • Technical certificate/diploma in Telecommunications and 2 - 4 years related experience, or equivalent combination of education and experience
  • Experience with QoS protocols, jitter, diagnosing or tuning Quality of Service and bandwidth analysis and Cisco routing/switching
  • Knowledge and experience with TCP/IP, DNS, DHCP, NTP
  • Hands-on experience managing Avaya IP Office
  • Extensive Contact Center Operations Knowledge
  • Knowledge and experience with Contact Center applications/adjuncts including IVR/VRU, Dialer, QM/WFM.
  • Knowledge and experience with Avaya IC, CTI integration and agent screen pop-up process
  • Experience that demonstrates skill with configuration and support experience in a complex multi-layered network environment.
  • Specialized knowledge of software components and ability to apply knowledge and skills in problem solving, implementing modifications and new systems designs.
  • Extensive experience in systems hardware and/or software engineering, analysis, and design
  • Extensive experience in applications and systems performance tuning


At Navy Federal Credit Union, we believe that our employees are the key to success. That’s why we are committed to maintaining a unique workplace culture that attracts, engages, retains, and develops a highly talented workforce. We are proud to offer the following comprehensive benefits:

  • Incentive programs
  • Comprehensive medical/dental/vision benefits
  • Retirement plans with employer match
  • Award-winning training programs
  • Professional development programs
  • Tuition assistance
  • Paid leave
  • Work/life programs

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